Customer Service Team Lead

2 weeks ago


Knightdale, North Carolina, United States Kohl's Full time
Customer Service Supervisor Role at Kohl's

As a Customer Service Supervisor at Kohl's, you will be responsible for training associates to maximize performance and customer experience. This includes overseeing daily functions of the Cash Office, maintaining organization of the registers and service desk areas, and supervising and assisting in accurate and efficient processing of customers' requests and transactions. Additionally, you will observe associate performance and provide feedback to ensure a high level of customer satisfaction.

Key Responsibilities:
  • Train associates to maximize performance and customer experience
  • Oversee daily functions of the Cash Office
  • Maintain organization of the registers and service desk areas
  • Supervise and assist in accurate and efficient processing of customers' requests and transactions
  • Observe associate performance and provide feedback

Kohl's is an equal opportunity employer.
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