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FOH Manager

2 months ago

Holland, Michigan, United States Suburban Inns Full time
Job Summary

We are seeking a highly skilled and experienced Front of House Manager to join our team at Suburban Inns. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service and quality in our restaurants.

Key Responsibilities
  • Guest Service and Experience
    • Greet all guests in a friendly and welcoming manner, making personal connections to ensure they feel valued and appreciated.
    • Ensure that all guests receive exceptional service, meeting their needs and exceeding their expectations.
  • Team Management and Development
    • Schedule and manage Front of House personnel to ensure optimal labor utilization and guest satisfaction.
    • Develop and implement training programs to enhance the skills and knowledge of Front of House staff.
    • Conduct regular performance evaluations and provide constructive feedback to ensure team members are meeting expectations.
  • Operational Excellence
    • Ensure that all Front of House areas, equipment, and fixtures are clean, well-maintained, and in good working order.
    • Conduct regular inventory and stock control to minimize waste and optimize profitability.
    • Implement and maintain high standards of food safety and hygiene.
  • Administrative and Reporting
    • Prepare and submit accurate and timely reports on Front of House performance, including sales, labor, and guest satisfaction metrics.
    • Manage and maintain accurate records of employee hours, payroll, and benefits.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; one year of job-related experience preferred.
  • Certifications and Training
    • ServSafe Food Certification required; TIPS Certification preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.
Working Conditions

This is a full-time position that requires regular attendance and flexibility to work varied shifts, including evenings, weekends, and holidays. The ideal candidate will be able to work in a team environment and maintain a positive attitude in a fast-paced restaurant setting.