Help Desk Specialist

5 days ago


Grandview, Missouri, United States Harper Brothers LLC Full time

Harper Brothers LLC is looking for an experienced Help Desk Specialist to join our team. The ideal candidate will have excellent problem-solving skills and be able to communicate effectively with customers.

About the Job

This role involves fielding calls, emails, and chat requests from customers who need assistance with our products and services. You will also be responsible for assisting customers in placing orders and providing them with accurate information about order status and product queries.

Responsibilities
  • Listened to customer concerns and provided solutions to resolve issues efficiently
  • Answered questions and handled complaints from customers in a professional and courteous manner
  • Fielded phone calls, emails, and chat requests from customers
  • Processed customer orders/changes/returns according to established department policies and procedures

The estimated salary for this position is around $42,000 per year, based on national averages.



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