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Security Operations Specialist

2 months ago

Richmond, Virginia, United States GardaWorld Full time
About the Job

GardaWorld is seeking a highly skilled and detail-oriented individual to join our team as a Security Control Room Operator. As a key member of our operations team, you will be responsible for monitoring and responding to security incidents, managing alarm systems, and providing exceptional customer service.

Key Responsibilities
  • Monitor and respond to security incidents in a fast-paced and dynamic environment
  • Manage alarm systems, including access control and video surveillance
  • Provide exceptional customer service to clients and stakeholders
  • Collaborate with security teams to resolve incidents and improve security protocols
  • Stay up-to-date with industry trends and best practices in security operations
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • Proven experience in a security operations role or related field
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work in a team environment and adapt to changing priorities
Preferred Qualifications
  • Associate's or bachelor's degree in a related field, such as criminal justice or communications
  • Professional training or certification in security operations or a related field
  • Experience with security software systems, including access control and video surveillance
  • Ability to learn and adapt to new technologies and systems
What We Offer
  • Competitive hourly starting rate
  • Opportunities for advancement and professional growth
  • Collaborative and dynamic work environment
  • Access to industry-leading training and development programs