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Sales Associate II

2 months ago

Sherman Oaks, California, United States Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate II to join our team at Tapestry. As a Sales Associate II, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our stores.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Sales Floor Management: Maintain a well-organized and visually appealing sales floor, ensuring that products are properly displayed and easily accessible to customers.
  • Stockroom Management: Receive and process shipments, verify inventory levels, and maintain accurate records of stock levels and product movement.
  • Team Collaboration: Work collaboratively with sales team members and store management to achieve sales goals, resolve customer issues, and maintain a positive store environment.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced retail environment, responding to changing customer needs and store requirements.
Requirements
  • Experience: 1-3 years of previous retail experience, preferably in a sales or customer-facing role.
  • Education: High school diploma or equivalent; a college degree is preferred.
  • Technical Skills: Proficiency in cash register systems, basic computer skills, and ability to use mobile POS and internet.
  • Physical Demands: Ability to lift up to 25 pounds, stand for long periods, and move quickly in a fast-paced retail environment.
Competencies
  • Courage: Demonstrate confidence and willingness to take on new challenges and responsibilities.
  • Creativity: Think creatively to resolve customer issues and improve sales floor displays.
  • Customer Focus: Prioritize customer needs and provide exceptional service to drive sales growth and customer loyalty.
  • Dealing with Ambiguity: Adapt to changing store requirements and customer needs in a fast-paced retail environment.
  • Drive for Results: Meet or exceed sales goals, maintain accurate records, and demonstrate a strong work ethic.
  • Interpersonal Savvy: Build strong relationships with customers, sales team members, and store management to achieve sales goals and maintain a positive store environment.