Cybersecurity Incident Management Specialist
1 week ago
Peraton is seeking a proficient Cyber Case Management/Service Desk Agent to enhance our cybersecurity efforts. This role is pivotal in collaborating with the Cybersecurity and Infrastructure Security Agency (CISA) to deliver essential support and resources. The successful candidate will possess a strong background in cyber incident management and service desk operations.
Key Responsibilities:
- Provide continuous support to the Cybersecurity and Infrastructure Security Agency (CISA) Operations Center.
- Ingest, prioritize, monitor, and resolve cybersecurity incidents effectively.
- Develop and maintain organizational documentation while identifying workflow enhancement opportunities.
- Analyze threat activities and ensure prompt responses to stakeholders.
- Bachelor's degree with a minimum of 5 years of relevant experience or equivalent qualifications.
- At least 3 years of experience in an Operations Center or Security Operations Center (SOC).
- Demonstrated experience in customer service and service desk support.
- Possession of Security+ certification is mandatory.
- U.S. citizenship and an active Top Secret Security Clearance are required.
- Familiarity with Microsoft Office suite and strong technical writing capabilities.
- Experience with Remedy and ServiceNow ticketing systems.
Peraton is dedicated to national security, providing mission-critical solutions to safeguard the nation and its allies. Operating at the intersection of traditional and emerging threats, Peraton supports government entities and the U.S. armed forces. Our employees tackle complex challenges daily to ensure global safety and security.
Salary Range:
$86,000 - $138,000. This range reflects the typical salary for this position based on experience and qualifications.
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