Service Delivery Specialist

3 weeks ago

Lacey, Washington, United States Waste Connections Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Waste Connections. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving customer disputes, and providing support for our proprietary operational systems.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide support via phone, email, and in-person interactions.
  • Operational Support: Work closely with other departments to resolve customer disputes and become proficient in the use of proprietary operational systems.
  • Contract Management: Fill out contract forms, determine charges for service requested, collect deposits, and prepare change of address records.
  • Software Proficiency: Demonstrate effective use of software applications, including MS Word and Excel, and maintain proficiency in these tools.
  • Customer Interaction: Deliver services to customers in a manner that promotes goodwill, interact with customers and Waste Connections employees to determine service requirements, and resolve problems or complaints.
  • Team Support: Cover for the reception desk when necessary and provide support to other team members as needed.
Working Conditions and Physical Effort
  • Work Environment: Work in an office setting with a clean, ventilated, and well-lit environment.
  • Physical Demands: Spend long periods sitting, typing, or looking at a computer screen, and may experience repetitive and stressful work due to high call volumes.
Minimum Job Requirements
  • Education: High school diploma or equivalent preferred.
  • Experience: 2 years of customer service experience, with experience in MS Word, Excel, and email preferred.
  • Skills: Excellent organization and communication skills, ability to analyze and solve problems, and typing and 10-key skills required.
Benefits

We offer excellent benefits, including medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, 401K retirement, and unlimited opportunities for growth and development.

Waste Connections is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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