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Retail Shift Lead

2 months ago

Burlington, North Carolina, United States 5.11 Tactical Full time
Job Summary

We are seeking a highly motivated and experienced Retail Shift Lead to join our team at 5.11 Tactical. As a Retail Shift Lead, you will be responsible for delivering an exceptional brand experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities
  • Deliver Overall Brand Experience
    • Direct and model 5.11's values, mission, and service standards to provide an elevated customer experience.
    • Work closely with the 5.11 Tactical merchandising team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
    • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
    • Ensure all alterations and embellishments are executed according to department specs.
    • Model an efficient and satisfying cash-wrap experience.
    • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
    • Monitor and follow up on sales goals, sales plans, and sales budgets to optimize profit.
    • Assist with reductions, price changes, and transfers.
    • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags.
    • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
    • Have working knowledge and oversee the use of all Company systems in store.
  • Build Customer Relationships
    • Create an environment that maintains a 100% focus on the customer.
    • Model selling behaviors to build customer relationships and brand loyalty.
    • Model and support the use of store tools and systems to nurture customer relationships.
  • Achieve Results
    • Accountable for store and individual sales goals.
    • Help attract, recruit, hire, and train high-caliber leadership service specialists.
    • Help assess team performance and provide feedback using both informal and formal methods.
    • Ensure all team members are working together to create a positive environment and resolve issues.
    • Write and flex store labor schedule.
    • Help manage store controllable expenses.
    • Protect the assets of the store through the implementation of loss prevention practices.