Collections Specialist

6 days ago


Tampa, Florida, United States HeadsUp Healthcare Full time

**Job Title:** Collections Specialist

We are seeking a skilled Collections Specialist to join our team at HeadsUp Healthcare. This role will involve working with customers and healthcare providers to resolve billing issues and improve the collections process.

The ideal candidate will have experience in collections, preferably in a healthcare setting, and excellent communication skills. They will also be proficient in Microsoft Office applications and have knowledge of EDI Electronic Billing.

Salary: $45,000 - $60,000 per year

Responsibilities:

  • Answer incoming finance calls/email inquiries from customers as well as providers
  • Communicate with outside customers regarding billing issues
  • Collaborate on collection strategies with management and leadership
  • Contact customers by telephone to coordinate payment of outstanding balances
  • Prevent recurring delinquency by educating customers on the billing process and procedures
  • Maintain accurate records of all documents, payments, and applicable information
  • Research available resources to track down appropriate contacts for billing discrepancies
  • Perform all other duties and assignments as directed by management

Requirements:

  • Ability to work well individually and in a team environment
  • Ability to troubleshoot and solve problems
  • Analytical ability with adept research skills
  • Usage of office equipment (copier, scanner, PC)
  • Exceptional communication skills (written and verbal)
  • Must be able to multi-task, follow procedures and have active listening skills
  • Bi-lingual is a plus
  • Intermediate level skills in Microsoft Outlook and all MSOffice essentials
  • AR Analytics experience
  • Client Reporting Excel
  • AR Training / Coaching Collections team members
  • Contract review for Finance (If assigned)
  • Verifying eligibility of claim using web-based portal
  • Meet with upper management when required to discuss collections plans of action

Benefits:

  • A generous benefit package including Medical, Dental and Vision benefits
  • Paid time off
  • Opportunity for a 401K


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