Collections Specialist
6 days ago
**Job Title:** Collections Specialist
**Job Type:** Full-time, Permanent
We are seeking a highly skilled Collections Specialist to join our team at MCI Military Recruitment. As a key member of our collections team, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.
The ideal candidate will have strong negotiation skills and the ability to handle sensitive financial information with discretion and confidentiality. You will work in a fast-paced environment and handle multiple tasks simultaneously.
Responsibilities:
- Making outbound collection calls to customers with past due accounts
- Negotiating payment plans and settlements with customers to bring accounts current
- Offering solutions to customers experiencing financial difficulties to help them maintain their accounts in good standing
- Reviewing and analyzing customer accounts to identify overdue payments
- Documenting all customer interactions and updating account information in the system accurately
- Providing exceptional customer service by addressing customer concerns and questions promptly and professionally
- Educating customers on payment options, account status, and the consequences of non-payment
- Adhering to all company policies, procedures, and regulatory requirements
- Communicating effectively with customers, team members, and management
- Escalating unresolved issues to the appropriate department
- Meeting or exceeding individual and team performance goals and targets
- Maintaining a high level of accuracy and efficiency in handling customer accounts
- Participating in ongoing training and development programs to enhance collection techniques and knowledge of industry regulations
Requirements:
- High school diploma or equivalent; some college coursework or degree preferred
- 1 year experience in a collection's role
- Strong negotiation skills
- Ability to handle sensitive information with discretion and confidentiality
- Proficient in using computer systems and software applications
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Benefits:
- Competitive salary range: $40,000 - $60,000 per year
- Ongoing training and development opportunities
- Collaborative work environment that values diversity and inclusion
- Opportunities for career growth and advancement
About Us:
MCI Military Recruitment is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and we strive to create a work environment that values diversity and inclusion.
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