Marketing Operations Director
2 weeks ago
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As a key member of the Crown team, you will be responsible for guiding the company's global lead management program and enterprise marketing automation solution.
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\t\t- Develop and implement strategies to optimize lead delivery and support the organization's marketing goals.
\t\t - Collaborate with cross-functional teams to create project requirements and oversee development support.
\t\t - Manage the overall platform and processes to ensure efficient delivery of sales leads.
\t\t - Implement tools to increase platform value and support the company's marketing strategy.
\t\t - Provide direction for user testing and data validation, as well as global adoption and use of the solution.
\t\t - Manage and maintain department processes relevant to lead management and marketing automation.
\t\t - Support the development and execution of marketing campaigns and prepare reports to evaluate Return on Investment (ROI).
\t\t - Manage day-to-day responsibilities of the lead management team, balancing resources and skills across multiple projects.
\t\t - Work with the Marketing Operations & Technology Manager, Information Technology (IT), and other departments to create project requirements and obtain and oversee development support.
\t\t - Ensure development and approval processes are followed, and report on key platform metrics and project progress to department leadership.
\t\t - Produce management reports and presentations.
\t\t - Oversee the lead management team in supporting strategic marketing campaign development and execution.
\t\t - Collaborate with marketing managers to ensure efficient and effective support of the campaign process.
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\tQualifications
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\t\t- Bachelor's Degree in business, marketing, or a related field, along with 5 plus years of related experience is required.
\t\t - Experience in delivering customer support through multiple contact channels, including email, chat, and phone.
\t\t - Excellent service philosophy and understanding of the challenges of providing a superior customer experience.
\t\t - Outstanding and demonstrated process and project management skills.
\t\t - Sets compelling goals and continuously works to improve processes.
\t\t - Translates the vision/mission of the organization into actionable, quantitative plans.
\t\t - Demonstrate the ability to influence key stakeholders across the company at all levels.
\t\t - Excellent written and verbal communications skills.
\t\t - Outstanding interpersonal skills and ability to work effectively as a member of a fast-paced marketing team.
\t\t - Ability to prioritize projects, work within short time frames, and meet deadlines.
\t\t - Exceptional skills with Microsoft Word, Excel, and PowerPoint.
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\tWork Authorization:
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\tCrown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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\tNo agency calls please.
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\tCompensation and Benefits:
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\tCrown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
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