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Sales Associate

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Lynnfield, Massachusetts, United States Paper Source Full time
{"Job Summary": "As a Sales Associate at Paper Source, you will be the face of our brand, providing exceptional customer service and creating a welcoming environment for our customers. Your passion for customer service and willingness to help ensures your customers look forward to coming into our store.

Key Responsibilities:

* Create a welcoming environment by engaging with our customers through friendly and genuine service to meet their needs.
* Ask open-ended questions and use your product knowledge to make thoughtful recommendations as you actively sell.
* Ensure a vibrant store by supporting store visual merchandising & replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
* Leverage key campaigns and services, such as new item launches, promotions, membership, ship-to-home, etc.
* Leverage training and communication tools (e.g., Cognition, Paper reSource, InsidePS, etc.) to educate yourself continuously on our products and services, supporting the store with this knowledge to give customers a great experience when they visit and shop.
* Protect company assets by adhering to all inventory and loss prevention standards, properly completing any inventories and initiatives.

Knowledge & Experience:

* Demonstrate passion to genuinely help people and a desire to learn about our products.
* Demonstrate ability to communicate and express oneself clearly and respectfully.
* Positive and can-do attitude.
* Enjoy working with people.
* Energized by working in an ever-changing environment.
* Listen to people and enjoy solving problems.
* Can clearly and respectfully communicate and express oneself.

Expected Behaviors:

* Treat customers as the first priority at all times.
* Enjoy working with people and engaging with others.
* Demonstrate initiative and problem-solving ability.
* Is a team-player with a positive and can-do attitude.
* Accept responsibility and execute all assignments correctly and with care.
* Accept coaching and feedback from others openly.
* Is adaptable and is energized by working in an ever-changing environment.
* Exhibit and demonstrate initiative.
* Support company goals and initiatives and is a team player.
* Show respect and kindness to fellow associates and customers.
"}