Site Operations Manager

4 days ago


Santa Clara, California, United States Paradigm Information Services, Inc. Full time
Job Summary

We are seeking a highly skilled Site Manager to oversee our client's operations in Santa Clara, CA. As the Field Service Manager, you will be responsible for managing a team of engineers responsible for troubleshooting, maintaining, and adjusting client equipment. Your role will involve ensuring high customer satisfaction, adhering to company policies, and optimizing resource utilization to maintain cost efficiency and uphold service quality standards.

Key Responsibilities
  • Manage a team of Field Service Engineers (FSEs) to ensure they are adept at troubleshooting, maintaining, and adjusting client equipment.
  • Establish streamlined communication channels for swift issue reporting and resolution.
  • Enforce strict adherence to company policies and provide comprehensive performance reports to the Service General Manager.
  • Conduct bi-annual performance evaluations for FSEs and devise tailored training programs to foster skill development.
  • Implement robust procedures for the meticulous handling and tracking of spare parts inventory.
Requirements
  • Bachelor's Degree in Electrical Engineering, Physics, or similar field.
  • At least 2-3 years of management experience.
  • A minimum of 2 years in a semiconductor or similar industry.
  • Experience in troubleshooting and repairing mechanical & electrical sub-systems.
  • Working knowledge and/or experience in Linux, Sun OS systems, and Windows.
  • Ability to understand and implement mechanical and electrical drawings/schematics.
  • Ability to travel to other customer sites within the US.
Benefits

Our client offers a competitive benefits package that includes medical, dental, vision, life, 401K, and PTO.


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