Operations Director

2 weeks ago


Austin, Texas, United States NoScrubs Full time
About NoScrubs

NoScrubs is a pioneering company revolutionizing the laundry industry with its innovative dark laundromat network.

Job Title: Operations Lead

We're seeking a seasoned Operations Lead to drive continuous improvement in our customer experience, scrubber fleet management, and project execution.

Key Responsibilities
  • Oversee live order management to ensure seamless customer experience
  • Develop and implement strategies for scrubber fleet onboarding, guidance, feedback, and communications
  • Design and execute customer communication plans to foster customer love and loyalty
  • Collaborate with the engineering team to identify opportunities for product development and improvement
  • Provide strategic leadership on scrubber role definitions, expansion strategy, partnerships, property manager economics, and order unit economics & profitability
What We Offer

Competitive compensation package with significant equity component

Opportunity to shape the direction of the company and drive business growth

Collaborative and dynamic work environment with a passionate team

Chance to make a meaningful impact in the laundry industry


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