Medical Customer Service Specialist
1 month ago
We are seeking a skilled Customer Service Representative to join our team at The Staffing Resource Group Inc. In this role, you will be responsible for providing exceptional customer service to patients and clients, ensuring timely and accurate processing of patient information, and maintaining confidentiality and discretion when handling sensitive information.
Key Responsibilities:- Assist with updating respiratory grids and clearing previous day's routes
- Communicate with patients, clients, and referral sources to ensure timely processing of patient questions and concerns
- Complete SOPs/CMNs and document on tracking logs
- Comply with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
- Maintain referral logs and monitor office supplies
- Prepare deposits for locations on a weekly basis and prepare invoices for next day routes
- Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
- Provide service for all retail/walk-in equipment requests and technical assistance to customers
- Verify Medicare, Medicaid, and private insurance coverage information and work with outside agencies to resolve customer issues
- High school diploma or GED equivalent, required
- Background investigation and drug screen, required
- Experience with medical equipment and terminology, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem-solving skills
- Work independently and as part of a team
- Requires lifting (minimum of 35 pounds) and transporting of patient equipment
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- Requires contact with patients and equipment with potential exposure to contagious pathogens
- Requires sitting, walking, standing, talking and listening
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