Receptionist for Health and Wellness
4 weeks ago
The Receptionist for Health and Wellness plays a vital role in the operations of the Furman Counseling Center, serving as the first point of contact for students seeking mental health support. This position involves managing the front desk, answering phone calls, and greeting visitors professionally and sensitively. The receptionist schedules appointments, manages the clinic's electronic medical record system, and handles various administrative tasks, including processing documentation and maintaining confidential records.
Key Responsibilities:
- Open the clinic daily and ensure readiness for patient care.
- Check for evening calls to After Hours Emergency Service and provide reports to the clinic leadership.
- Provide clerical support for the Counseling Center.
- Answer phone lines accurately, clearly, and sensitively, and expedite any medical emergencies.
- Manage appointments, schedule changes, and messages in an Electronic Medical Record (EMR) system.
- Assist students by scheduling appointments, answering questions, and providing information, and refer emergencies immediately to clinical staff.
- Observe strict patient confidentiality.
- File paperwork daily and shred old materials or documents as needed.
- Track clinic utilization data.
- Assist with mailings and process incoming documentation, including student files sent by outside clinicians.
- Process emails and faxes daily.
- Run department-related errands as needed.
- Cross coverage: cover administrative assistant in Furman as needed and provide receptionist function for PCHS as needed.
- Arrange space and set up audio-visual for meetings or presentations as needed.
- Maintain office supplies and arrange for office equipment repairs.
- Perform other related duties as required.
- Monitor waiting lists and follow up daily with students who are still unscheduled.
- Monitor clinical and Zoom room availability for the counseling services practitioners.
- Under the direction of the Department manager, enter demographic information in EMR for statistical purposes.
- Greet and direct patients and visitors in a professional and friendly manner.
- Maintain appointment calendars and coordinate follow-up visits.
- Handle patient check-in and check-out processes efficiently.
- Maintain and update patient files and records accurately.
- Two years of college or business school and 1-3 years of experience, or high school graduate and 3-5 years of experience.
- Experience working in a mental health clinic or medical clinic is preferred.
- Experience in working with an EMR (electronic medical record) system is preferred, specifically Point-N-Click.
Hours:
- Full time, 12 months
- 35 hours per week in person (9am-5pm, 1-hour lunch break)
- Summer hours: M-Th 9:30am-4pm, Fri until 1pm
- 5 days per week, in person.
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