Event Staff

3 days ago


Las Cruces, New Mexico, United States Oak View Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Event Staff - Guest Services to join our team at Oak View Group. As a key member of our Guest Services team, you will play a vital role in ensuring that our guests have an exceptional experience at our events.

Key Responsibilities
  • Prepare Event Spaces: Ensure that assigned areas are clean, safe, and ready for guests, including wiping down seats and reporting any issues to a supervisor.
  • Welcoming Guests: Greet fans with a smile and provide helpful assistance, setting the tone for a positive experience.
  • Event Ticketing: Scan event tickets accurately and efficiently, ensuring that guests have a seamless entry experience.
  • Guest Assistance: Help fans locate their seats, provide directions, and respond promptly to any concerns or complaints.
  • Emergency Response: Be aware of potential hazards and report incidents to supervisors, ensuring a safe environment for all guests.
  • Foot Traffic Management: Monitor crowds and manage foot traffic flow to prevent congestion and ensure a smooth experience.
  • Age Verification: Check identification to verify age requirements for the purchase of alcohol.
  • Emergency Evacuation: Be knowledgeable about the arena's emergency evacuation plan and assist guests in case of an emergency.
Requirements
  • Experience: Previous experience in a hospitality or entertainment environment is preferred.
  • Customer Focus: You must love working with and helping people, providing exceptional customer service in a fast-paced environment.
  • Physical Demands: Ability to stand for long periods of time and maintain a positive attitude while handling difficult situations.
  • Schedule: Availability to work most home basketball games, including weekends.
Benefits

We offer a competitive hourly wage of $15.00 and benefits, including a 401(k) savings plan and 401(k) matching for part-time roles.


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