Technical Operations Analyst

3 days ago


Batavia, Illinois, United States Ladgov Corporation Full time
Job Description

Ladgov Corporation is hiring a Technical Operations Analyst to join our team.

About the Position:

This role requires strong technical expertise and problem-solving skills to work with the ServiceNow platform, particularly with solution design, report development, and system administration duties.

Main Responsibilities:

  • Design and implement solutions within the ServiceNow platform
  • Develop reports and dashboards to enhance business insights
  • Perform operational support for system defects and issues
  • Conduct basic system administration tasks within ServiceNow
  • Collaborate with stakeholders to gather requirements and develop applications
  • Provide training to end-users on developed applications
  • Participate in peer code reviews and contribute to the enhancement of existing modules
  • Triage incoming ServiceNow support issues and manage the current backlog of open incidents and defects

Requirements and Qualifications:

  • A minimum of 4 years' experience working with the ServiceNow platform
  • In-depth knowledge of ServiceNow's core application modules
  • Understanding of relational database concepts and competency in modern software development methodologies using JavaScript
  • ServiceNow Administration Certification is highly desirable

Salary Range: $95,000 - $120,000 per year, based on experience

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