Technical Operations Analyst
3 days ago
Ladgov Corporation is hiring a Technical Operations Analyst to join our team.
About the Position:
This role requires strong technical expertise and problem-solving skills to work with the ServiceNow platform, particularly with solution design, report development, and system administration duties.
Main Responsibilities:
- Design and implement solutions within the ServiceNow platform
- Develop reports and dashboards to enhance business insights
- Perform operational support for system defects and issues
- Conduct basic system administration tasks within ServiceNow
- Collaborate with stakeholders to gather requirements and develop applications
- Provide training to end-users on developed applications
- Participate in peer code reviews and contribute to the enhancement of existing modules
- Triage incoming ServiceNow support issues and manage the current backlog of open incidents and defects
Requirements and Qualifications:
- A minimum of 4 years' experience working with the ServiceNow platform
- In-depth knowledge of ServiceNow's core application modules
- Understanding of relational database concepts and competency in modern software development methodologies using JavaScript
- ServiceNow Administration Certification is highly desirable
Salary Range: $95,000 - $120,000 per year, based on experience
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