IT Infrastructure Expert

5 days ago

Batavia, Illinois, United States Aldi Inc. Full time
About This Role
Aldi Inc. is seeking an experienced IT Infrastructure Expert to join our National IT Services department. In this role, you will play a pivotal part in collaborating with our dynamic team to introduce advanced technical systems and devices into our US warehouses.

In this challenging position, you will have the opportunity to leverage your existing knowledge and become a software and database expert as part of Aldi's continued evolution. Your focus will center on optimizing warehouse operations, fine-tuning applications, and thriving in a collaborative environment.

The estimated salary for this position is $95,000, with opportunities for growth and development. With a comprehensive 12-week training plan, you will be equipped with the skills necessary to excel in this role.

Duties and Responsibilities:
  • • Notifies team leadership of recurring issues.
  • • Recommends process improvements for area of responsibility.
  • • Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.
  • • Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required.
  • • Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.
  • • Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.
  • • Utilizes and maintains advanced technical skills and experience or advanced level of ALDI business expertise to achieve the position objective.
  • • Identifies and coordinates the development and implementation of procedures and process improvements across multiple services and/or teams.
  • • Evaluates current processes, procedures and technology, and reports findings to leadership.
  • • Collaborates with team members and communicates relevant information to leadership.
  • • Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
  • • Other duties as assigned.


Required Skills and Qualifications:
No experience has been added in any field here above
Location:
Batavia, IL

This role is eligible to participate in ALDI's Hybrid Work Program, which allows remote work up to 3 days per week.

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