IT Support Specialist

2 weeks ago


Plano, Texas, United States Woongjin, INC. Full time
Job Title: IT Helpdesk Technician

We are seeking a skilled IT Helpdesk Technician to join our team at Woongjin, INC. The successful candidate will provide technical assistance to our clients, ensuring they receive fast and effective solutions to their computer system issues.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or remote access
  • Diagnose and resolve basic technical issues with computer systems, mobile devices, and other tech products
  • Install and configure laptops, PCs, and desktops, printers, and peripherals
  • Document events and problems, and their resolution in logs
  • Follow up with customers to ensure issues are resolved and provide feedback to internal teams
Requirements:
  • Proven experience as a help desk technician or customer support role
  • Technical knowledge of laptops, PCs, network, and security software
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to install and configure hardware and software
  • Excellent communication and customer service skills
  • Bachelor's degree in IT, Computer Science, or relevant field
Preferred Qualifications:
  • A+ Certificate
  • Experience with LAN and cabling
  • Microsoft Office Suite and SAP GUI skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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