Phlebotomy Specialist

3 weeks ago

Wilmington, Delaware, United States Novant Health Full time

Job Summary:

The Phlebotomy Technician II plays a vital role in the laboratory, working under the supervision of the Manager to collect blood specimens from patients for laboratory use in the diagnosis and treatment of diseases.

This position requires excellent customer service skills, prioritization skills, and the ability to manage multiple tasks. The successful candidate will serve as a primary link for the laboratory, interacting with physicians, guests, patients, family members, and other Medical Center staff to obtain or clarify information for laboratory records, explain procedures, allay fears, and elicit cooperation and collect specimens.

Responsibilities:

  • Prepares the patient in a developmentally appropriate manner, properly identifies the patient, and utilizes written procedures for the maintenance of positive patient identification.
  • Receives, interprets, and processes physician orders, requisitions, and patient information, performing computer duties related to specimen collection and patient care.
  • Records appropriate collection and other information related to specimen collection.
  • Prepares, processes, labels, and transports patient specimens and samples according to procedure.
  • Enters patient information into the LIS system, accesses patient information in the computer system, and performs functions related to releasing laboratory results to authorized individuals, maintaining patient confidentiality and patient privacy related to HIPPA.
  • Performs a variety of invasive blood collection procedures, works with biohazardous specimens, contaminated sharps, blood collection, and other medical equipment, and must be familiar with and use standard precautions.
  • Maintains equipment, supplies, and work area, assists in ensuring a clean and safe environment and work area, which is functional as well as professional in appearance, safe for patient care, the public, and staff, and maintains compliance with standards set by the medical center and all regulatory/accrediting agencies.
  • Clean, neat, and professional in appearance at all times.
  • Participates in education programs both within and outside the laboratory to ensure the highest degree of competency within the established scope of patient care, participates in laboratory and medical center performance improvement and quality assurance programs and initiatives.
  • Provides information to other staff as needed, must be familiar with, be able to use, and train Laboratory and non-Laboratory staff in the use of on-line manuals and LIS, assists with training and orientation of students and staff.

Requirements:

  • Completion of an accredited Phlebotomy program or one year of Phlebotomy experience required.
  • Experience related to customer service and quality patient care preferred.
  • Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.

Credentials:

  • Certification eligible by NCA, ASCP, NHA, or other national accrediting agency approved by the Laboratory Director.

Education:

  • General Education Degree.

Licensure/Certifications:

  • Certification eligible by NCA, ASCP, NHA, or other national accrediting agency approved by the Laboratory Director.

Novant Health Values:

  • Our team members are part of an environment that fosters teamwork, team member engagement, and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

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