Material Support Supervisor

2 weeks ago

Melbourne, Florida, United States Embraer Full time
Job Summary

We are seeking a highly skilled Material Support Supervisor to join our team at Embraer. This role will be responsible for supervising and controlling the implementation of processes related to material special programs, commercial warranty rotatable management, repair administration program management, material logistics, transportation, inventory control, and planning.

Key Responsibilities
  • Team Management: Ensure team members are analyzing and processing incoming cases for special programs operations based on customer SLA and priority.
  • Repair Analysis: Conduct repair analysis, WHS, SAP processing, customer follow-up, and response.
  • Root Cause Analysis: Analyze root cause for all missed items to provide visibility both internally and externally.
  • Action Plans: Drive action plans inside the supply chain to improve performance of the programs.
  • Customer Liaison: Liaise between material operations and contracts regarding entry into service new programs.
  • Customer Point of Contact: Act as the main customer point of contact/escalation for all special programs operations.
  • Onsite Visits: Conduct onsite visits and quarterly review meetings, face-to-face presentations, and actions.
  • Inventory Audits: Ensure onsite stock audits are completed by PRC team in accordance with established compliance schedule and uploaded into Audi Express.
  • Customer/Supplier Meetings: Coordinate customer/supplier meetings and define required actions to ensure company's contractual guidelines/policies are followed.
  • Interfaces: Interface with operators, repair stations, logistic providers, company units, and suppliers to obtain required financial results and customer satisfaction.
  • Key Performance Indicators: Ensure that all material support and services key performance indicators and service level agreements are met.
  • Reporting: Prepare spreadsheets, graphics, and reports, evaluating costs and operational performance related to material management.
  • Technical Analysis: Follow up on development of technical analysis and investigations related to damaged parts, compliance issues, or any other material discrepancies.
  • Solutions: Discuss customer problems with management and recommend solutions.
  • Process Optimization: Identify opportunities for operational processes and activities optimization, rationalization, and modernization.
  • Company Policies: Communicate company policies and procedures to employees.
  • Training: Coordinate training requirements with management.
  • Compliance: Ensure employment law, work security/safety rules, and company policy and procedures compliance.
  • Quality Services: Ensure high-level quality services and meet ISO requirements.
  • Employee Management: Manage employee in terms of individual professional performance, adherence to work schedule, career development, training, compensation, staff analysis (new hire/termination), area/team/company integration, work conditions recommendations (vacation schedule, shift, overtime, on-call, stand by, travel availability, and day weekend).
  • Disciplinary Problems: Offer guidance related to disciplinary problems.
  • Work Environment: Manage the work environment to keep employee motivation and productivity.
Essential Knowledge, Skills, and Abilities
  • Education: High school diploma. Preferred college degree in business administration or related field.
  • Experience: Prefer 5+ years of experience in people management of a medium to large-size group of FLSA non-exempt support workers. Prefer 5+ years or more experience in operational, technical, and administrative management activities and/or processes related to aircraft material handling.
  • Knowledge, Skills & Abilities: Has knowledge of aeronautical certification of parts and repairs. Demonstrates customer service techniques. Understands basic concepts related to statistics and planning (target program management), people management (HR guidelines, tools & policies). Comprehends value-based management fundamentals (shareholder satisfaction x customer satisfaction x employee satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.). Is proficient in Lotus Notes, Internet Explorer, Microsoft Office (Word, Excel, PowerPoint, and Access), SAP. Demonstrates great sense of leadership and proven results. Possesses excellent communication and team-building skills. Has strong knowledge of material management processes and activities, such as material support concepts, aftermarket supply chain, turn-around time, AOGs, MELs, etc. Demonstrates analytical skills to review work processes and recommend actions to improve efficiency. Demonstrates negotiation skills and manages product and material support services contracts/agreements. Knows techniques for handling and moving materials, warehousing, and inventory control. Aircraft familiarization/knowledge. Demonstrates knowledge and ability to follow company policies and procedures, and regulatory compliance.
Working Conditions/Environment/Special Requirements
  • Work Environment: Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State, and Federal regulations.
  • Random Drug and Alcohol Testing: Employees will be subject to random drug and alcohol testing under FAA regulations.
  • Flexible Hours: Ability to work flexible hours and different shifts if required.
  • Physical Demands: Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals. Some travel will be required.
General Commitment for All Employees
  • Company Values: Commitment to company values and complies with department norms, policies, directives, and procedures.
  • Lean and P3E Processes: Incorporates Lean and P3E processes and concepts into daily activities.
  • Continuous Improvement: Strive for continuous improvement to processes and procedures.
  • Confidentiality: Honors and protects confidential and proprietary documents and information.
  • Work Schedule: Satisfies work schedule requirements.
  • Job Description: The job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required by the employee.

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