Guest Services Ambassador
1 month ago
My Place Hotels is seeking a highly motivated and detail-oriented Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences from reservation to check-out.
Key Responsibilities:- Guest Interaction: Welcome and greet guests with a warm and friendly demeanor, efficiently handle check-ins and check-outs, manage reservations, and accurately record charges.
- Guest Assistance: Serve as the go-to resource for guests, providing information about the hotel, amenities, local attractions, and addressing and resolving guest concerns or complaints.
- Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
- Financial Transactions: Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
- Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date.
- Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, and ensure outside lighting is functioning properly.
- Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
- Cleaning: Assist with cleaning tasks, such as laundry, cleaning and sanitizing common areas, and ensuring that all entrances and sidewalks are free of snow and ice.
- Support Services: Deliver additional guest supplies, issue and track master keys and key cards, and assist with cleaning guest rooms when needed.
- Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
- Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
- Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
- Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
- Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
- Competitive Pay: $15
- Monthly Bonus Potential
- Flexible Scheduling
- Direct Deposit
- Cross-Training
- Growth Potential
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