Customer Service Representative

5 days ago

Plattsburgh, New York, United States Community Financial System, Inc. Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Community Financial System, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Provide quality customer service and a positive banking experience by handling financial transactions with accuracy and professionalism.
  • Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
  • Prepare individual daily settlements of teller cash and proof operations.
  • Research customer accounts, send out prospecting letters and follow up with customers by telephone.
  • Accept loan, utility and other payments.
  • Issue money orders, cashier's and travelers checks, correspondent bank drafts, etc.

Requirements:

  • Reliable transportation
  • High School Diploma or GED
  • Good communication skills
  • Attention to detail
  • Basic math skills and computer skills
  • Ability to understand direction and adhere to established policies and procedures

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.

The employee may occasionally be required to lift and or move up to 25 pounds.

Specific vision abilities required by this job include close vision, and the ability to focus.

Equal Opportunity Employer:

Community Financial System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Salary:

Minimum USD $16.50/Hr.
Maximum USD $21.53/Hr.

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