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Automotive Service Operations Manager
2 months ago
Coyle Automotive is seeking a skilled and experienced Service Operations Manager to oversee our service department.
Key Responsibilities:
- Direct and manage the service operations, including service advisors, technicians, and support personnel to meet departmental targets.
- Formulate and execute strategies to enhance service department efficiency, increase revenue, and improve customer satisfaction.
- Evaluate and monitor essential performance metrics such as service volume, productivity, efficiency, and profitability, taking proactive steps to improve performance.
- Promote a positive, customer-centric environment within the service department, focusing on teamwork, professionalism, and ongoing improvement.
- Ensure adherence to dealership policies, procedures, and industry standards, upholding high levels of safety, quality, and customer service.
- Manage the scheduling and distribution of service appointments, ensuring optimal resource utilization and timely service delivery.
- Address customer inquiries, complaints, and escalations promptly and professionally, aiming to resolve issues and exceed customer expectations.
- Conduct regular performance evaluations, training, and coaching sessions to foster the professional development of service department staff.
- Mentor and develop service department personnel.
- Establish departmental goals and objectives, including an annual operating budget and a marketing strategy to attract new business.
- Maintain a high Customer Service Index (CSI) rating by addressing customer complaints swiftly and effectively.
Expectations:
- Accountability: We take responsibility for our actions and commitments.
- Teamwork: Collaboration enhances our effectiveness.
- Kindness: We demonstrate compassion and care for others.
- Grit: We possess the determination to persevere.
- Integrity: We are honest and uphold ethical standards.
- Curiosity: We seek understanding through inquiry.
Qualifications:
- At least 5 years of experience in a Service Manager role is essential.
- Strong commitment to delivering exceptional customer service.
- Experience in Automotive Service Management / Dealership: 5 years.
- Valid and clean Driver's License.
- High School Diploma or equivalent.
- Able to thrive in a team-oriented environment.
Benefits:
- Competitive salary and bonus opportunities.
- Comprehensive Medical, Dental, and Life Insurance.
- 401k retirement plan.
- Family-oriented workplace culture.
- Access to state-of-the-art service equipment.
At Coyle Automotive, we value our employees as our greatest asset. We cultivate a family-owned atmosphere that encourages growth and success. Join our team and enjoy the opportunity to advance your career within our dynamic automotive family.
