Call Center Specialist

3 weeks ago


Cumming, Iowa, United States Beaver Toyota of Cumming Full time

We are seeking a skilled Call Center Specialist to join our team at Beaver Toyota of Cumming. As a Call Center Specialist, you will be responsible for handling inbound calls, providing expert assistance, and building strong relationships with our customers.

About the Role:

- Handle inbound calls with warmth and professionalism.

- Proactively connect with our customer base.

- Strive for performance goals while delivering top-notch service.

Responsibilities:
  • Handle Incoming Calls: Answer inbound calls from customers seeking automotive service.
  • Provide Expert Assistance: Offer expert advice and guidance on automotive service options, pricing, and appointment scheduling.
  • Appointment Scheduling: Efficiently schedule service appointments based on customer availability and technician availability.
  • Client Relationship Management: Build and maintain positive relationships with clients by demonstrating empathy, patience, and a genuine interest in their concerns.
  • Resolve Issues and Escalations: Handle customer complaints or concerns professionally and promptly.
  • Service Knowledge: Stay updated on the latest service recalls and upgrade technologies to provide accurate and up-to-date information to clients.
  • Documentation and Record Keeping: Maintain accurate records of customer interactions, including service requests, feedback, and appointment details.
Qualifications:
  • High school diploma or equivalent
  • Strong communication skills, both verbal and written.
  • Exceptional customer service skills, with a friendly and approachable demeanor.
  • Ability to handle high call volumes while maintaining professionalism and attention to detail.
  • Proficiency in using customer relationship management (CRM) software and appointment scheduling tools.
  • Problem-solving skills and the ability to handle customer escalations effectively.
Estimated Salary:

$45,000 - $60,000 per year, depending on experience.



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