ServiceNow Solutions Architect

3 weeks ago

Leesburg, Virginia, United States Micasa Global Full time
ServiceNow Architect Job Description

Micasa Global is seeking a highly skilled ServiceNow Architect to lead the technical direction of our ServiceNow projects. As a key member of our team, you will be responsible for providing technical oversight, collaborating with stakeholders, and driving the development of policies and procedures to ensure consistent product delivery in a ServiceNow environment.

Key Responsibilities:
  • Provide technical oversight across a portfolio of ServiceNow projects, ensuring timely and successful delivery.
  • Participate in internal and customer meetings to drive the evolution of ServiceNow offerings and business development efforts.
  • Develop and maintain policies and procedures for consistent product delivery in a ServiceNow environment.
  • Rapidly prototype new solutions in collaboration with team members, SMEs, and leadership, leveraging expert knowledge of the ServiceNow platform.
  • Design and implement ServiceNow applications using ServiceNow App Engine, with hands-on experience creating and managing business rules, UI actions, workflows, reports, dashboards, and user portals.
  • Develop and deploy custom ServiceNow applications within a single instance or across multiple instances, utilizing Integration/Automation Hub and pre-built and custom-built Spokes.
  • Apply knowledge of data modeling and database management principles to drive data-driven decision making.
  • Gather business requirements and define tasks required for developing and maintaining ServiceNow applications throughout their lifecycles.
  • Collaborate with business development team members to support business development and capture efforts, driving growth of the ServiceNow practice.
  • Provide mentorship and guidance to direct and indirect reports within the practice, working with Agile teams and methodologies in a virtual environment.

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