Technical Support Director, Infrastructure Excellence

1 month ago


San Francisco, California, United States Meter, Inc Full time

Company Overview

Meter, Inc. is revolutionizing internet infrastructure by building better connectivity for businesses of all sizes. Our vertically integrated solution simplifies the process of getting connected and has become increasingly crucial for daily operations.

We believe that people who build hardware and software should be responsible for it, and our goal is to evolve internet infrastructure into a utility. As part of our mission, we're seeking an exceptional leader to head our Support Engineering team.

Salary

The estimated salary range for this role is $175,000 - $225,000 annually, depending on location. In addition to a competitive salary, this position also offers equity participation in Meter's success.

About the Role

This leadership opportunity will allow you to define and execute Meter's technical support strategy, ensuring seamless customer experiences while scaling the function for long-term growth. You'll work closely with cross-functional teams to maintain alignment and drive cohesion, providing an exceptional experience for customers.

Your Impact

  • You will have a direct impact on shaping Meter's reputation with customers and across the networking industry through your leadership and strategic vision.
  • By operationalizing and continuously improving key performance indicators (KPIs), including SLA and CSAT targets, you will ensure high standards are met.
  • You will play a pivotal role in integrating Meter's Command DNA into the technical support culture, fostering a culture of professional growth and excellence.
  • Recruiting and building an exceptional team of best-in-market talent will be critical to realizing Meter's long-term goals.

Benefits

  • Meter offers comprehensive medical, dental & vision insurance coverage for you and your dependents.
  • An annual 401k plan with traditional and Roth options allows for secure retirement savings.
  • Flexible time off (FTO) ensures you have ample opportunity to recharge and enjoy life outside of work.
  • Commuter reimbursement helps offset transportation costs, making it easier to get to our San Francisco HQ office.
  • Parental leave provides necessary time to care for your new family additions.
  • In-house chef and onsite meals in our San Francisco Office provide a convenient and delicious way to dine during work hours.


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