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Customer Service Representative

2 months ago

Algona, Iowa, United States Iowa State Bank Inc Full time

**Job Summary**

The Iowa State Bank Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for conducting various financial transactions under the guidelines of the Bank's policies.

**Key Responsibilities:**

  • Assist customers with service requests and address their questions quickly and efficiently.
  • Receive and process all customer account transactions and loan payments.
  • Identify customers' financial service needs and advise them on promotional items and services that match their needs.
  • Provide exceptional customer service and maintain a professional demeanor in all interactions.

**Requirements:**

  • A high school diploma or equivalent is required.
  • Previous customer service experience is preferred.

**Additional Qualifications:**

  • Ability to maintain multiple tasks while maintaining composure.
  • Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
  • Advanced customer relationship skills.
  • Strong math and analytical skills.
  • Ability to collaborate with peers and management in a professional manner.
  • Ability to demonstrate initiative, diligence, and strong organizational skills.
  • Strong written and verbal communication skills.

**Salary:** $19.00/hour