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Desktop Support Specialist

2 months ago

Louisville Kentucky, United States Jobs for Humanity Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Desktop Support Specialist to join our team at Jobs for Humanity. As a Desktop Support Specialist, you will be responsible for providing technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.

Key Responsibilities:

  • Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.
  • Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support.
  • Provide basic desk VoIP telephone support.
  • Provide mobile device support to include iPhone/iPad/Blackberry/Droid.
  • Resolve printer issues namely toner replacement, paper jams and printer maintenance.
  • Update asset inventory via ticketing system database.
  • Working knowledge and experience with Active directory.
  • Utilize Remote application software to provide service to both on-site and off-site users.
  • May provide minor training to customer support personnel.
  • Patching support for lab standalone systems.

Requirements:

  • Proficient in MS Office products including M365.
  • Proficient with a variety of MS Operating Systems: Win11, Win10, Win8, Win7, WinXP.
  • Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc).
  • Basic understanding of networks.
  • Experience with Microsoft Active Directory.
  • Knowledge in Asset Management.
  • Excellent customer service skills.
  • Excellent communication skills - oral and written.
  • Ability to work well with others in a team environment.
  • Adheres to standards as defined in Standard Operating Procedures.

Preferred Requirements:

  • Knowledge of Service Now.
  • Associate's degree preferred.

Benefits:

  • Full-Time Salary Range: $49,600 - $79,400.
  • Employee Benefits:
    • Health, dental, and vision insurance.
    • Health savings accounts.
    • 401(k) savings plan.
    • Disability coverage.
    • Life and accident insurance.
    • Employee assistance program.
    • Legal plan.
    • Other perks including discounts on things like home, auto, and pet insurance.