Operations Support Specialist

11 hours ago


Evansville, Indiana, United States Metronet Full time
Operations Support Specialist

Love Your Mondays again

As an Operations Support Specialist at Metronet, you will be responsible for the daily routing and monitoring of our Fiber Technicians as they are dispatched in install activities in the field. This position involves taking in-bound calls from our internal teams to schedule install services as well as making out-bound calls to our customers to update them on the status of their installs and any delays that might have been encountered.

Key Responsibilities:
  • Monitor and make adjustments to technician routes as needed.
  • Perform daily routing of resources within a region.
  • Monitor ETA/TOA compliance for field operations workforce.
  • Assist technicians with issues that may arise during an activity.
  • Communicate with supervisors and managers about operations and/or dispatch issues.
  • Receive inbound calls from technicians and customers.
  • Use software tools to manage a variety of tasks to support field operations - ETA/TOA, Footprints, Q-manager, Microsoft Office applications, etc.
  • Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or to gather additional information related to service problems.
  • Special projects as assigned by the department supervisor.
  • Other related instructions/duties as defined by the associate's supervisor; subject to all applicable state and federal laws.
Requirements:
  • High School Diploma or equivalent is required.
  • Experience in computer-based order entry systems.
  • Must be legally authorized to work in the U.S.
What We Offer:

An opportunity to fuel your passions. We offer a full benefits package, including Health, Vision, Dental, with competitive pay and an aggressive 401k match up to 6%. You will have the opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities, and skill development.

Pay - $18.00/hr.



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