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Sales Team Lead

2 months ago

Arlington, Virginia, United States Tailored Brands Inc Full time
Job Description

Job Summary:

The Store Lead is a key member of the store management team, responsible for supporting the Store Manager in achieving sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This role is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities:
  • Leadership: Partner with the Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
  • Model Company Values: Lead by example as an active coach, modeling company values and behaviors.
  • Communicate Effectively: Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
  • Recruit and Develop: Assist in recruiting store staff and contribute to an inclusive store environment.
Performance Metrics:
  • Support Business Plans: Support the management team in the achievement of store business plans, including sales, customer service, and operational goals.
  • Drive Business Growth: Understand how to leverage store reports to inform decisions and drive the store business.
  • Identify Opportunities: Identify performance opportunities and partner with the management team to contribute to development plans.
Operational Excellence:
  • Partner with Management: Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
  • Train and Develop: Assist the management team with training store staff on all internal operational functions as assigned.
  • Stay Informed: Stay informed on corporate communication, directives, initiatives, policies, and procedures.
  • Implement Programs: Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
Workplace Culture:
  • Engage and Include: Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
  • Support Learning: Support a culture of learning and development, ensuring training tools are leveraged.
  • Lead by Example: Serve as a role model to all store team members and provide enthusiastic motivational leadership.
  • Communicate Effectively: Partner with the management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
Customer Experience:
  • Train and Develop: Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
  • Prevent and Resolve: Leverage customer feedback to prevent or resolve customer concerns.
  • Collaborate with Management: Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications:
  • Experience: Minimum of 1 year of retail or sales experience.
  • Creative and Judgement: Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
  • Self-Motivated: Self-motivated, results-oriented, strategic thinker.
  • Leadership Skills: Strong organizational and leadership skills.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving Skills: Demonstrates active listening and problem-solving skills.
  • Training and Development: Proven ability to train and develop high-performing store teams.
  • Technical Skills: Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Physical Requirements: Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.