Network and System Technician
3 weeks ago
About the Role:
">We are seeking a highly skilled and experienced IT professional to fill the position of Sr. IT Technician at Safebox Technologies LLC. As a key member of our team, you will be responsible for analyzing technical issues, troubleshooting problems, and providing excellent customer service to our clients.
">Key Responsibilities:
">- ">
- Analyze complex technical issues and troubleshoot problems using industry-leading tools and methodologies.">
- Develop and implement effective solutions to resolve technical issues and improve overall system performance.">
- Collaborate with our team to achieve high standards, meet multiple deadlines, and deliver exceptional results.">
- Communicate technical information to non-technical stakeholders, including clients, management, and staff.">
- Document all activities conducted, including technical issues, resolutions, and best practices.">
- Stay up-to-date with the latest industry trends, technologies, and best practices to ensure our clients receive the highest level of service.">
Required Skills and Qualifications:
">- ">
- Proficiency in Windows 10 and 11 Operating Systems & Hardware.">
- Experience with printer and multi-function devices and technologies.">
- Proficiency in standard Windows applications.">
- Expertise in the Microsoft Office Suite.">
- Knowledge of email and mobile device connectivity.">
- Mac OS troubleshooting skills.">
- LAN/WAN connectivity issues (routers, firewalls, switches, etc.).">
- Security solutions (VPN, MFA, SSO, etc.).">
- Server and endpoint backup systems.">
- Active Directory management.">
- Windows Server 2008 – 2022.">
- Microsoft 365 and Microsoft Azure.">
- Firewall troubleshooting and management.">
- Bachelor's degree in computer science or a related field is preferred.">
- Minimum of 7 years of IT experience.">
- IT certification is a strong plus.">
- Prior Managed Service Provider (MSP) experience is a strong plus.">
Benefits:
">- ">
- Competitive Pay ($95,000 - $115,000 per year)">
- Medical, Vision, Dental, Life Insurance">
- Paid Time Off">
- Paid Holidays">
About You:
">To succeed in this role, you must have a passion for technology, excellent communication skills, and a proven track record of delivering high-quality results. If you are a motivated and ambitious IT professional looking for a challenging and rewarding career opportunity, we encourage you to apply.
">Key Responsibilities:
">- ">
- Collaborate with our team to identify opportunities for process improvement and implement changes to increase efficiency and productivity.">
- Develop and maintain strong relationships with clients, management, staff, vendors, and partners to ensure their needs are met and exceeded.">
- Design and implement comprehensive training programs to educate clients on best practices and new technologies.">
- Utilize project management methodologies to plan, execute, and deliver projects on time, within budget, and to the required quality standards.">
- Conduct regular reviews and assessments to evaluate the effectiveness of our IT services and identify areas for improvement.">
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