Network and System Technician

3 weeks ago


Marco Island, Florida, United States Safebox Technology LLC Full time
Estimated Salary: $95,000 - $115,000 per year.">">

About the Role:

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We are seeking a highly skilled and experienced IT professional to fill the position of Sr. IT Technician at Safebox Technologies LLC. As a key member of our team, you will be responsible for analyzing technical issues, troubleshooting problems, and providing excellent customer service to our clients.

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Key Responsibilities:

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  1. ">
  2. Analyze complex technical issues and troubleshoot problems using industry-leading tools and methodologies.">
  3. Develop and implement effective solutions to resolve technical issues and improve overall system performance.">
  4. Collaborate with our team to achieve high standards, meet multiple deadlines, and deliver exceptional results.">
  5. Communicate technical information to non-technical stakeholders, including clients, management, and staff.">
  6. Document all activities conducted, including technical issues, resolutions, and best practices.">
  7. Stay up-to-date with the latest industry trends, technologies, and best practices to ensure our clients receive the highest level of service.">
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Required Skills and Qualifications:

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  • ">
  • Proficiency in Windows 10 and 11 Operating Systems & Hardware.">
  • Experience with printer and multi-function devices and technologies.">
  • Proficiency in standard Windows applications.">
  • Expertise in the Microsoft Office Suite.">
  • Knowledge of email and mobile device connectivity.">
  • Mac OS troubleshooting skills.">
  • LAN/WAN connectivity issues (routers, firewalls, switches, etc.).">
  • Security solutions (VPN, MFA, SSO, etc.).">
  • Server and endpoint backup systems.">
  • Active Directory management.">
  • Windows Server 2008 – 2022.">
  • Microsoft 365 and Microsoft Azure.">
  • Firewall troubleshooting and management.">
  • Bachelor's degree in computer science or a related field is preferred.">
  • Minimum of 7 years of IT experience.">
  • IT certification is a strong plus.">
  • Prior Managed Service Provider (MSP) experience is a strong plus.">
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Benefits:

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  • ">
  • Competitive Pay ($95,000 - $115,000 per year)">
  • Medical, Vision, Dental, Life Insurance">
  • Paid Time Off">
  • Paid Holidays">
">

About You:

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To succeed in this role, you must have a passion for technology, excellent communication skills, and a proven track record of delivering high-quality results. If you are a motivated and ambitious IT professional looking for a challenging and rewarding career opportunity, we encourage you to apply.

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Key Responsibilities:

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  • ">
  • Collaborate with our team to identify opportunities for process improvement and implement changes to increase efficiency and productivity.">
  • Develop and maintain strong relationships with clients, management, staff, vendors, and partners to ensure their needs are met and exceeded.">
  • Design and implement comprehensive training programs to educate clients on best practices and new technologies.">
  • Utilize project management methodologies to plan, execute, and deliver projects on time, within budget, and to the required quality standards.">
  • Conduct regular reviews and assessments to evaluate the effectiveness of our IT services and identify areas for improvement.">


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