Spa Guest Experience Coordinator

1 month ago


Fairport Harbor, Ohio, United States Woodcliff Hotel & Spa Full time
Job Summary

We are seeking a skilled Spa Receptionist to provide exceptional guest experiences and ensure their comfort, relaxation, and revitalization at our Fairport, NY location. As the primary point of contact, you will be responsible for scheduling treatments, welcoming guests, and providing facility tours. Your excellent communication skills and ability to promote additional services will make you a valuable asset to our team.

Key Responsibilities:

  • Effectively communicate with guests in a warm and welcoming manner
  • Assist guests and fellow associates with concerns in a timely manner
  • Abide by cash handling procedures
  • Have knowledge of the spa and its services
  • Create a welcoming atmosphere and communicate the benefits and pricing of spa services
  • Ensure guests feel cared for throughout their visit and address concerns with empathy and professionalism
  • Demonstrate a proactive approach to problem-solving and assist guests with requests promptly
  • Maintain accuracy and efficiency in handling transactions, calls, and guest needs
  • Uphold safety and security protocols to ensure a secure environment

Requirements:

  • Good verbal and written English communication skills
  • Computer skills
  • Ability to handle cash or credit transactions and have scheduling/organization proficiency
  • Light work, exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently
  • Long hours may be required, with the ability to bend, stretch, twist, or reach during spa inspections

About Us

At Woodcliff Hotel & Spa, we are dedicated to fostering an environment of support and respect, where our team members are inspired to excel in their careers while genuinely enjoying what they do – serving our valued guests.

We are proud to have been named the Best Hotel in Rochester and have a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course offer stunning views of the Bristol Hills and Rochester skyline.



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