Director, ISP
1 day ago
This position is eligible for our Hybrid Work Policy, allowing eligible employees to work from home up to one day each week.
Job Scope:As the Director, ISP, you will be responsible for directing and managing the Inside Plant Operations staff and facilities. You will implement structured, consistent, and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. You will support operations, including technical services and plant maintenance, and direct project planning and assist with capital budgeting and business plan development.
Duties and Responsibilities:- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Develop an effective Inside Plant Leadership team and assist them with developing their direct reports to drive a high-performance culture and environment.
- Lead a structured and disciplined work team to produce exceptional results delivering the customer experience.
- Oversee designated inside plant operations, including facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance, and provide direct hands-on support for other network operations teams for all Headends and Hubs.
- Provide engineering operational support and direction for new or existing technologies and current operational initiatives.
- Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs, and network operations.
- Direct quality control programs for engineering operations and consistent operational procedures.
- Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communications Commission Standards.
- Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission, and other government agencies.
- Ensure adherence to company TQA policies.
- Perform other duties as requested.
- Assist Senior Director ISP with capital budget process, execute approved budget plan.
- Bachelor's degree in engineering or related field and/or equivalent work experience.
- Minimum eight (8) years of Engineering experience.
- Minimum five (5) years of Management experience.
- Minimum three (3) years of Project Management experience.
- Must be able to work the following shift: Monday thru Friday from 8:00AM - 5:00PM.
- Federal Communications Commission regulations, National Electric Code, and National Electric Safety Code.
- Advanced knowledge of company products/services and HFC, all FCC compliance reports.
- Comprehensive understanding of applicable local and state rules and regulations, OSHA rules, as well as HVAC and power distribution systems.
- Knowledge of Analog Transmission Line, Electronic, and Fiber Optic Theory.
- Certified Professional Engineer.
- Knowledge of Critical Facility Construction Maintenance.
- Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
- Ability to supervise and motivate others, handle multiple projects, make decisions, and solve problems while working under pressure.
50% Office and 50% Critical Facility environment.
Travel Required.
#LI-AK
EIP
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $135,300.00 and $240, The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile, and Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach.
When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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