Housing Support Specialist

2 weeks ago

Laconia, New Hampshire, United States Community Action Program Belknap-Merrimack Counties Full time
Job Title: Housing Support Specialist

Community Action Program Belknap-Merrimack Counties is seeking a dedicated and compassionate Housing Support Specialist to join our team. As a key member of our housing team, you will play a vital role in supporting individuals and families experiencing homelessness or housing instability.

Job Summary:

The Housing Support Specialist will oversee the daily progress of participants in their specific housing programs, working closely with the Housing Stabilization & Homeless Outreach Manager and Operations Specialist to create a housing stability plan. This plan will prioritize and enroll participants selected by the Coordinated Entry System into housing programs they qualify for.

Key Responsibilities:
  • Support the day-to-day needs of enrolled participants, ensuring they meet the goals established in the Housing Stability plan.
  • Assist staff to enroll eligible participants into the Step-down Rental Assistance program.
  • Responsible for keeping all case files and related purchase orders for participants up to date and accurate.
  • Maintain knowledge of federal, state, and agency policies and procedures for effective implementation of program goals and objectives, including HMIS requirements.
  • Attend appropriate training and workshops that are beneficial to the mission of the program.
Requirements:
  • Two years of professional or personal experience with homelessness or housing instability, with a strong understanding of the challenges faced by individuals experiencing homelessness.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively and empathetically with diverse individuals and stakeholders within the Belknap-Merrimack community.
  • Demonstrated organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively within CAPBM.
  • Proficiency in using technology and databases for data entry, recordkeeping, and reporting purposes within the Belknap-Merrimack community.
  • Compassionate, patient, and non-judgmental approach towards individuals experiencing homelessness within the Belknap-Merrimack community.
  • Familiarity with local community resources and service providers in the housing and homelessness sector within the Belknap-Merrimack area.
  • Commitment to maintaining confidentiality and adhering to ethical standards in working with sensitive client information within CAPBM.
  • Ability to work both in the office and in the field, requiring significant time on your feet.
  • Strong knowledge of homelessness issues, housing resources, and the Coordinated Entry System within the Belknap-Merrimack community.
Benefits:
  • Paid Time Off - Earn up to four weeks in your first year
  • Paid Holidays - 12 per year
  • Health Insurance (with Free Dental and Vision)
  • Health Reimbursement Account
  • Health Insurance Buyout
  • Voluntary Dental Insurance
  • Voluntary Vision Insurance
  • Voluntary Flexible Spending Accounts (FSA & DCA)
  • Employer-paid Life Insurance
  • Employer-paid Short and Long Term Disability Insurance
  • Voluntary Accident & Critical Illness Insurance
  • Voluntary 403(b) with 5% Employer Match After One Year
  • Employee Assistance Program (EAP)
  • Mileage Reimbursement
  • Federal Student Loan Forgiveness Program

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