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Housing Support Specialist

1 month ago


Laconia, New Hampshire, United States Community Action Program Belknap-Merrimack Counties Full time

Job Summary: We are seeking a highly motivated and compassionate Housing Support Specialist to join our team at the Community Action Program of Belknap-Merrimack Counties. As a key member of our housing team, you will play a critical role in helping individuals and families achieve housing stability and independence.

Key Responsibilities:

  • Work closely with the Housing Stabilization & Homeless Outreach Manager and Operations Specialist to develop and implement housing stability plans for participants.
  • Support participants in achieving their housing goals, ensuring they meet the objectives outlined in their plans.
  • Collaborate with staff to enroll eligible participants in the Step Down Rental Assistance Program.
  • Maintain accurate and up-to-date case files and related purchase orders for participants.
  • Stay informed about federal, state, and agency policies and procedures to effectively implement program goals and objectives.
  • Participate in relevant training and workshops to enhance your skills and knowledge.

Agency Responsibilities:

  • Embody the Agency's Mission, Vision, and Values in all interactions with stakeholders.
  • Provide exceptional customer service, responding promptly and professionally to inquiries and requests.
  • Maintain a thorough understanding of CAPBM programs to make informed referrals and provide effective support.
  • Adhere to confidentiality policies and procedures, safeguarding sensitive client information.
  • Promote a positive image of CAPBM, demonstrating professionalism and courtesy in all interactions.
  • Comply with established policies and procedures, ensuring a safe and efficient work environment.
  • Communicate proactively with supervisors regarding workflow, challenges, and suggestions.
  • Contribute to a positive, team-oriented work environment, attending team and staff meetings as scheduled.
  • Meet punctuality and productivity expectations, delivering high-quality work with minimal errors.

Benefits:

  • Paid Time Off - Earn up to four weeks in your first year.
  • Paid Holidays - 12 per year.
  • Health Insurance (with Free Dental and Vision).
  • Health Reimbursement Account.
  • Health Insurance Buyout.
  • Voluntary Dental Insurance.
  • Voluntary Vision Insurance.
  • Voluntary Flexible Spending Accounts (FSA & DCA).
  • Employer-paid Life Insurance.
  • Employer-paid Short and Long Term Disability Insurance.
  • Voluntary Accident & Critical Illness Insurance.
  • Voluntary 403(b) with 5% Employer Match After One Year.
  • Employee Assistance Program (EAP).
  • Mileage Reimbursement.
  • Federal Student Loan Forgiveness Program.

Requirements:

  • Two years of professional or personal experience with homelessness or housing instability, with a strong understanding of the challenges faced by individuals experiencing homelessness.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively and empathetically with diverse individuals and stakeholders.
  • Demonstrated organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.
  • Proficiency in using technology and databases for data entry, recordkeeping, and reporting purposes.
  • Compassionate, patient, and non-judgmental approach towards individuals experiencing homelessness.
  • Familiarity with local community resources and service providers in the housing and homelessness sector.
  • Commitment to maintaining confidentiality and adhering to ethical standards in working with sensitive client information.
  • Ability to work both in the office and in the field, requiring significant time on your feet.
  • Strong knowledge of homelessness issues, housing resources, and the Coordinated Entry System.

Education:

  • Associate's degree in human services. Education requirement may be substituted for related education and one additional year of required experience; to be determined by Director of Strategy & Planning.
  • Education and/or training relating to human services such as counseling, crisis intervention, advocacy, information and referral, or similar activities.

License/Certification:

  • Successful completion of a criminal record check.
  • Valid driver's license with access to reliable transportation for required travel.

Salary: $22.36 per hour.