Patient Care Coordinator

1 week ago


Denham Springs, Louisiana, United States MAX Surgical Specialty Management Full time
Job Description

We are seeking a highly skilled and experienced Patient Care Coordinator to join our team at MAX Surgical Specialty Management. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities:
  • Provide exceptional customer service to patients and families, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow through the registration process, ensuring a smooth and efficient experience for all patients.
  • Answer and direct phone calls, take accurate messages, and deliver them to the appropriate individual in a timely manner.
  • Collect payments and provide patients with receipts, ensuring accurate and timely financial transactions.
  • Update patient information, including demographics, insurance, and financial waivers, in a timely and accurate manner.
  • Schedule appointments accurately, using a waitlist when applicable, and communicate with patients and staff regarding appointment details.
  • Communicate effectively with the Office Supervisor/Manager regarding problems, concerns, or issues that may arise.
  • Perform various clerical duties, including faxing, photocopying, scanning, filing, and mailings, in a timely and efficient manner.
Requirements:
  • High School Diploma required, A.S. Degree in healthcare/related field preferred.
  • Comprehensive knowledge of electronic medical records.
  • Adeptness in the healthcare industry.
  • Expertise in answering inbound calls.
  • Ability to prioritize workload and perform in a fast-paced and challenging environment.
  • Excellent phone etiquette and ability to establish rapport with diverse clientele.
  • 1+ year of experience as a Medical Receptionist.
  • Prior experience with multi-line phone systems/dental preferred.
Perks of the Job:
  • Highly competitive hourly rate plus annual performance and compensation reviews.
  • Competitive health insurance and benefits, including medical, dental, vision, disability, and more.
  • 401k retirement savings plan that includes employer matching contributions of 3.5%.
  • From day one, you get two weeks off for vacation, sick leave, personal time, and holidays. Seniority-based paid time off increases to six weeks.


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