Food and Beverage Service Associate
3 weeks ago
Job Summary
The Eastern Sports Management team is seeking a highly motivated and customer-focused Food and Beverage Cashier to join our team at the Virginia Beach Field House. As a key member of our Front of House team, you will be responsible for providing exceptional guest service, processing payments, and serving food and beverage items in a timely manner.
Key Responsibilities
- Operate cash register and Point of Sale (POS) System
- Engage with members and guests to include greeting customers, and providing friendly and professional service
- Provide excellent guest service
- Observe guests to anticipate their needs and respond quickly to requests
- Build rapport with members and guests
- Upsell food and beverage items
- Actively produce new ideas for business success and efficiency
- Serve food and beverage items in a timely manner
- Open and close the Front of the House (FOH)
- Clean and maintain the Front of the House
- Clean and maintain the Concession area
- Organize, stock, and control inventory
- Assist the Back of the House (BOH) team members as needed
- Constantly circulate around the dining area to maintain cleanliness and interact with the guests
- Communicate with managers regarding FOH issues
Requirements
- Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to make change in US currency
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
Physical Demands
- While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
- The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell
- The employee must regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
Work Environment
- While performing the duties of this Job, the employee is frequently exposed to vibration
- The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather); extreme heat (non-weather) and risk of electric shock
- The noise level in the work environment is usually moderate to loud
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