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Senior Enterprise Applications Manager

2 months ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

We are seeking a highly skilled and experienced Senior Enterprise Applications Manager to lead our CRM/ECM Applications Support team. As a critical and senior member of our team, you will be responsible for ensuring the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms.

Key Responsibilities
  • Platform Vision and Strategy: Define and articulate the vision for CRM/ECM applications, and manage the day-to-day administration, configuration, and maintenance of Salesforce and SharePoint.
  • Team Leadership: Lead, coach, and mentor the Salesforce and SharePoint development teams to ensure continuous improvement of evolving system operation readiness and knowledge.
  • System Performance and Troubleshooting: Monitor system performance, troubleshoot issues, and ensure data integrity.
  • Partnerships and Collaboration: Develop and manage partnerships with IT, business units, and external vendors to align platform capabilities and requirements with business needs and strategic goals.
  • Platform Development and Enhancement: Oversee and drive the development and implementation of new releases, features, process streamlining, automations, and enhancements that can continue the evolution of the platforms.
  • Security and Compliance: Implement best practices for security, compliance, and governance.
  • Custom Development and Configuration: Customize Salesforce using declarative tools (e.g., Process Builder, Flows) and oversee custom development (Apex, Visualforce).
  • SharePoint Optimization: Optimize and oversee development and configuration of SharePoint sites, libraries, and workflows for efficient collaboration and document management.
  • End-User Support: Provide Tier 3-4 level end-user support, troubleshoot issues, and support training department on creating training sessions and materials.
  • Platform Adoption: Foster adoption of digital platforms by promoting platform features and benefits by leveraging platform analytics to track usage, identify trends, and recommend improvements.
  • Project Management: Define project scope to stakeholders and CRM/ECM applications support team by creating and managing timelines, ensuring deliverables meet business and strategic goals.
  • Platform Integration: Oversee and lead Salesforce platform integration at various levels across the business by having a sound understanding of objectives and proactively seeking out opportunities to collaborate and engage all business units.
  • Leadership and Communication: Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively.
Requirements
  • Experience: Minimum 7-9 years of Information Technology and/or Information Systems experience in an enterprise environment working directly with SharePoint and/or Salesforce development, inclusive of 1-3 years of management experience.
  • Certifications: Salesforce Certified Platform Developer or ability to acquire certifications within one year of employment.
  • Skills: Demonstrated experience gathering business needs and technology requirements from users as well as generating end-user and technical documentation.
  • Knowledge: Proven understanding of Salesforce and SharePoint product architecture and SDLC process.
  • Education: BA/BS Business, Information Systems, Computer Science, or related field degree within software development.