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Administrative Operations Coordinator
2 months ago
The ideal candidate will be exceptionally organized, possessing strong verbal and written communication skills, along with outstanding customer service abilities. The Administrative Operations Coordinator will play a pivotal role in supporting various departments and their teams to foster a high level of customer satisfaction.
Key Responsibilities- Oversee client support initiatives
- Enhance employee engagement
- Foster a nurturing environment and positive customer interactions
- Address incoming inquiries from existing and prospective clients promptly and accurately.
- Ensure adherence to company quality and efficiency standards through regular quality assessments, including motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving.
- Prepare and deliver performance evaluations for team members.
- Guide and develop Customer Care Representatives to ensure they possess the necessary knowledge and skills to efficiently handle customer inquiries.
- Manage escalated customer concerns with courtesy, empathy, and professionalism.
- Assist in resolving customer complaints and provide timely responses.
- Maintain required daily communication metrics.
- Monitor performance indicators.
- Communicate effectively with customers, vendors, technicians, sales personnel, and departmental staff through various channels to provide information and answer inquiries.
- Ensure accurate and up-to-date information is maintained in the customer database.
- Perform administrative tasks to enhance operational efficiency.
- Report any service-related issues to the appropriate leadership to maintain customer satisfaction.
- Participate in all company-sponsored training sessions.
- Maintain a professional demeanor with customers and colleagues at all times.
- Adhere to all performance and ethical standards.
- Support fellow Customer Care Team members in achieving departmental and organizational objectives.
- Act as a mentor for newly onboarded Customer Service Representatives and Dispatchers.
- Effectively manage conflict resolution with clients through clear communication, addressing all concerns and questions promptly.
- Serve as a representative of the brand.
- Welcome walk-in customers and provide information about products and services.
- Collaborate closely with management to ensure appropriate staffing levels throughout operational hours.
- Ensure data accuracy in relevant systems and assist technical teams with their data requirements.
- Maintain cleanliness in the office environment and manage supply inventory.
- Assist in recruitment efforts by providing potential candidates with employment information and facilitating the application process.
- Support office reporting as required.
- Handle cash transactions securely when necessary.
- Assist with collections as needed.
- Perform additional duties as assigned.
- Competitive starting salary of $65,000
- Comprehensive Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Parental Leave
- 401K Retirement Plan
- Company Stock Options
