Retail Customer Service Team Lead

1 week ago


Greenville, South Carolina, United States Marshalls Full time

Job Summary:

We are seeking a highly skilled and experienced Retail Customer Service Team Lead to join our team at Marshalls. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of associates, and ensuring the smooth operation of our store.

Key Responsibilities:

  • Lead by example, demonstrating outstanding customer service skills and promoting a positive internal and external customer experience.
  • Oversee a team of associates, providing guidance, training, and coaching to ensure they are equipped to provide exceptional customer service.
  • Assign tasks and responsibilities to associates, ensuring the efficient operation of the store.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensure associates execute tasks and activities according to store plan, prioritizing as needed.
  • Communicate effectively with management and associates, providing progress updates and addressing priorities.
  • Partner with management to identify and address training needs, ensuring associates are equipped to meet customer needs.
  • Ensure adherence to all labor laws, policies, and procedures.
  • Promote credit and loyalty programs, supporting the growth of our customer base.
  • Support and participate in store shrink reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.

Requirements:

  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and customer service principles.
  • Capable of multi-tasking and prioritizing tasks effectively.
  • Strong communication and organizational skills, with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others and provide guidance and support.
  • 1 year retail experience and 6 months of leadership experience.

Benefits:

Marshalls offers a comprehensive benefits package, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.



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