Retail Customer Service Team Lead
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Retail Customer Service Team Lead to join our team at Marshalls. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of associates, and ensuring the smooth operation of our store.
Key Responsibilities:
- Lead by example, demonstrating outstanding customer service skills and promoting a positive internal and external customer experience.
- Oversee a team of associates, providing guidance, training, and coaching to ensure they are equipped to provide exceptional customer service.
- Assign tasks and responsibilities to associates, ensuring the efficient operation of the store.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Ensure associates execute tasks and activities according to store plan, prioritizing as needed.
- Communicate effectively with management and associates, providing progress updates and addressing priorities.
- Partner with management to identify and address training needs, ensuring associates are equipped to meet customer needs.
- Ensure adherence to all labor laws, policies, and procedures.
- Promote credit and loyalty programs, supporting the growth of our customer base.
- Support and participate in store shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
Requirements:
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques and customer service principles.
- Capable of multi-tasking and prioritizing tasks effectively.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Able to train others and provide guidance and support.
- 1 year retail experience and 6 months of leadership experience.
Benefits:
Marshalls offers a comprehensive benefits package, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.
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