Grievances and Appeals Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Grievances and Appeals Representative to join our team at Humana. As a key member of our operations team, you will play a critical role in managing client denials and concerns by conducting comprehensive analytic reviews of clinical documentation.
Key Responsibilities- Conduct thorough reviews of clinical documentation to determine if a grievance, appeal, or further request is warranted
- Deliver final determinations based on trained skillsets and/or partnerships with clinical and other Humana parties
- Assume ownership and lead advanced and highly specialized administrative/operational/customer support duties
- Assist members and support quality-related goals
- Resolve member and practitioner issues to the best of your ability
- Minimum 1 year of Grievance & Appeals and/or relevant customer service experience
- Strong data entry skills required
- Intermediate experience with Microsoft Word and Excel
- Must have experience in a production-driven environment
- Capacity to maintain confidentiality and work independently in support of the department
As a Grievances and Appeals Representative at Humana, you will have the opportunity to work in a dynamic and supportive environment that values your skills and experience. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Our team is committed to putting health first for our teammates, customers, and company. We make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.
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Grievances and Appeals Specialist
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