Assistant Community Manager

4 days ago

Troy, Michigan, United States The Community Builders, Inc. Full time
About The Community Builders, Inc.

We are a leading nonprofit real estate developer and owner, dedicated to building and sustaining strong communities across the nation. Our mission is to provide high-quality living experiences for residents of all incomes, while fostering a culture of excellence and customer service.

Job Description:Assistant Community Manager

Under the direction of the Community Manager, the Assistant Community Manager plays a critical role in ensuring the smooth operation of our residential properties. Key responsibilities include:

  • Assisting with daily site operations, maintaining open communication with the Community Manager, Resident Specialist, and Service Maintenance staff.
  • Monitoring and directing the performance of leasing, retention, and re-certifications to meet a 97% physical occupancy goal.
  • Preparing re-certifications, leasing applications, verifications, occupancy agreements, and reports.
  • Screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements.
  • Staying informed of market conditions and updating competitive market analysis quarterly.
  • Entering and coding invoices, posting rents, making deposits, and maintaining accurate resident ledgers.
  • Collecting rents, sending out late or quit notices as required.
  • Participating in all aspects of managing a property, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
  • Overseeing office functions, including office hours, filing, computer systems, reports, etc.
  • Inspecting property, picking up litter, and reporting issues to the Service Maintenance Manager.
  • Handling resident issues and concerns, partnering with the Community Manager as needed.
  • Inspecting market-ready units for acceptance to lease and for resident move-in.
  • Assisting in recruitment, training, supervision, and motivation of team members, and participating in the preparation of annual reviews and performance management process.
Requirements:
  • College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management.
  • 2+ years of experience in Property Management, Hotel, Hospitality, or Retail required.
  • Industry designations (COS, LIHTC, ARM, etc.) preferred.
  • Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines required.
  • Strong Microsoft Word, Excel, Outlook, and Yardi or other industry software experience required.
  • Proven Excellent Customer Service skills required.
Benefits:
  • Medical, dental, and vision insurance.
  • 12 Paid Holidays & tenure-based PTO accruals.
  • Employer contributions to Health Savings Accounts.
  • Company-paid Life & Disability Insurance.
  • 403(b) retirement plan with company match.
  • Tax-advantage accounts: commuter/parking, medical & dependent care FSA.
  • Hospital & Critical Illness Insurance.
  • Confidential, 24/7 Employee Assistance Program.

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