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Front Desk Receptionist

2 months ago

Tracy, California, United States SUN HOSPITALITY INC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at SUN HOSPITALITY INC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in experience.

Key Responsibilities
  • Front Desk Operations
    • Manage the front desk area, ensuring a clean and organized environment for guests and staff.
    • Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
  • Guest Services
    • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
    • Assist guests with room assignments, amenities, and services, ensuring a high level of satisfaction.
  • Communication and Teamwork
    • Communicate effectively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations.
    • Collaborate with colleagues to resolve guest issues and provide a positive experience.
  • Administrative Tasks
    • Manage guest accounts, processing payments and resolving any discrepancies.
    • Perform administrative tasks, such as data entry and filing, as required.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; hospitality or customer service experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
    • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
    • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Work Schedule
    • Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • Competitive Compensation
    • Hourly rate of $16.50, with opportunities for raises and professional growth.
  • Benefits
    • Employee discount on hotel services and amenities.
    • Flexible scheduling to accommodate work-life balance.
    • Paid time off and holidays.