Administrative Support Representative

3 weeks ago


Tracy, California, United States JobsRUs Full time
Job SummaryJob Summary

We are seeking a highly organized and detail-oriented Administrative Support Representative to join our team at JobsRUs. The successful candidate will provide administrative support to our team, ensuring seamless day-to-day operations and exceptional customer service.

Key Responsibilities

* Provide administrative support to the team, including answering phone calls, responding to emails, and maintaining accurate records
* Serve as the front line of support for customers, carrier providers, and drivers, handling inquiries and resolving issues in a timely and professional manner
* Maintain accurate records of customer, carrier provider, and driver interactions, processing accounts as needed
* Provide administrative support for entire team and carrier providers to ensure efficient dock operations
* Support drivers and delivery locations to ensure on-time deliveries
* Accurately receive, sort, and provide appropriate paperwork to drivers in a timely manner
* Handle customer, carrier provider, and driver complaints, providing appropriate solutions and alternatives within approved time limits; follow up to ensure resolutions
* Maintain general office files, including job files, carrier provider, and driver files related to JobsRUs dock operations

Requirements

* Superior verbal and written communication skills with people at all levels
* Customer and team-focused
* Results-driven and analytical skills
* Organizational skills
* Ability to work independently, take initiative, and problem-solve while applying critical thinking to decisions
* Technical capacity

Work Environment

This job operates in a professional office environment with prolonged periods of sitting at a desk and working on a computer. The role routinely uses standard office equipment such as computers, copier, and phone.

Company Culture

JobsRUs operates under six Company Non-Negotiables that are practiced at all levels of the organization:

1. Be Open, Honest, and Respectful

2. Be Fearless

3. We are One Team

4. Deliver on Commitments

5. We Have a Passion to Serve

6. Walk in Humble Confidence

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