Senior Site Operations Manager

4 days ago


Fort Wayne, Indiana, United States Direct Line Global Full time
About Direct Line Global

Direct Line Global is a leading technology services provider serving the data center industry's mission-critical design, installation, and managed services needs.

Job Summary

We are seeking a highly experienced Senior Site Operations Manager to join our operations team. The successful candidate will be responsible for supporting the delivery of all network infrastructure and cabling projects within a particular site.

Key Responsibilities
  • Team Leadership: Empower teams and partners to achieve project milestones and goals. Facilitate and support individual contributors through goal setting, educational and professional development, and achieving career-path goals.
  • Project Management: Lead, mentor, coach and support individual and team growth. Establish clear goals and roadmaps to innovate and scale; contribute as an integral part of a management team to develop strategic objectives, goals, and long-range plans for the organization.
  • Communication: Proactively communicate site status and risks across cross-functional teams.
  • Partnerships: Coordinate and partner effectively with internal and external design, construction, network, and facility partners.
  • Risk Management: Support the team to remove risks and blockers to assure the delivery of structured cabling and network connectivity projects at site, on time, within budget, and to the customers standards of quality, safety, and performance.
  • Team Management: Manage an autonomous site operations team that responds to operational requests and break-fixes to assure data center reliability and uptime through the lifecycle of the network installation and server fleet.
  • Safety Management: Ensure a proper safety plan is in place serving as the blueprint for the way the overall team conducts high-risk activities at site.
  • Project Delivery: Accountable for effective project management and delivery of network infrastructure and ISP/OSP cabling projects.
  • Process Improvement: Proactively identify and develop improvement projects for the team.
  • Performance Monitoring: Employ Key Performance Indicators and dashboards to monitor the quality and timeliness of delivery and drive measurable improvements.
  • Best Practices: Champion, implement, and automate global best practices, SOPs/SIPs, and efficient processes.
  • Consultation: Consult with various subordinates to ensure the P/L of projects are aligned with budget.
  • Procurement: Consult with various subordinates to ensure that procurement of materials is aligned with project needs.
  • Staffing: Consult with various subordinates to ensure that staffing requirements are being met at the site level.
  • Service Delivery: Define and implement additional service delivery requirements for new opportunities within site.
Requirements
  • 10 + years of direct work experience in any of these areas: construction management, data centers, or structured cabling environment.
  • Track record of delivering mission critical programs on time, within budget, and to applicable build, quality, and safety standards.
  • Contract negotiation and administration experience
  • Experience building and leading teams.
  • Experience in assessing, coaching, and mentoring direct reports and vendor teams.
  • Organizational, time management and coordination skills across multiple disciplines preferred.
  • PMP and/or experience managing Project Managers preferred.
About Direct Line Global

We believe diversity fuels innovation, and opportunities at Direct Line Global are as diverse as your skills. Focusing on innovation and growth, Direct Line Global offers a wide range of exciting career opportunities to take your future to new heights. If you're looking for a career in a high-tech industry, surrounded by team members who want to work hard and have fun – where you are respected and valued. You belong at Direct Line Global. We also offer industry-leading benefits and support a positive work-life balance.



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