Customer Service Representative, Littleton, MA, Part-Time, Onsite
4 days ago
We are seeking a highly skilled and customer-focused Member Service Representative to join our team at DCU in Littleton, MA. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial goals.
Key Responsibilities- Member Service: Build strong relationships with members, identify their financial needs, and provide personalized service to meet their goals.
- Product Knowledge: Understand and explain all DCU products and services, including loans, accounts, and other financial solutions.
- Transaction Processing: Accurately process teller transactions, assist with end-of-day balancing, and perform other job-related duties as assigned.
- Process Improvement: Continuously identify and submit efficiency and process improvement ideas to enhance our services.
- Education: High School diploma or equivalent.
- Experience: 1-3 years of related experience.
- Skills: Verbal communication skills, technical skills (Word, Excel, Email), and bilingual skills a plus.
DCU is the largest credit union headquartered in New England, serving over one million members in all 50 states. We strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
We are an equal-opportunity employer and value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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