Lead Plumbing Operations Manager

2 weeks ago


Rockledge, Florida, United States Mac 5 Services Full time

About Us

At Mac 5 Services, we pride ourselves on our commitment to excellence. Our growth is a testament to the quality of our team and the satisfaction of our customers. We have established a strong presence in the industry, and our reputation speaks for itself. Joining our team means becoming part of a culture that values integrity, ongoing development, and the pursuit of excellence.

Our Mission

We are dedicated to providing top-notch home services, ensuring optimal performance in plumbing, heating, air conditioning, and electrical systems.

Your Role

As the Plumbing Operations Manager, you will play a pivotal role in leading a team of skilled professionals, driving performance, and fostering a culture of success.

Key Responsibilities

  • Guide team members in sales, service, and installation processes.
  • Evaluate staff performance to meet revenue and productivity targets.
  • Demonstrate the significance of individual contributions to overall company success.
  • Foster clear communication, recognition, and rapport among team members.
  • Monitor employee engagement and promote a positive work environment.
  • Train staff on strategies for acquiring new referrals and repeat business.
  • Establish and assess customer satisfaction metrics, coaching staff towards success.
  • Develop a structured approach for addressing customer complaints effectively.
  • Ensure adequate staffing levels to meet customer demands.
  • Encourage enthusiasm and brand loyalty through regular team interactions.
  • Shape the company culture by embodying our core values of ethics and integrity.
  • Set a positive tone for the organization through your energy and leadership.

Qualifications

  • Proven ability to inspire both personal and professional growth in team members.
  • Exceptional customer service skills.
  • Strong capability to drive team performance towards achieving business objectives.
  • Detail-oriented with excellent organizational skills and the ability to multitask.
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

What We Offer

Our top performers enjoy competitive compensation and numerous benefits, including:

  • Medical Insurance with 50% premium coverage.
  • Access to new technology, including iPhone and iPad.
  • 401k Plan with company matching.
  • A supportive team environment that feels like family.

If you are looking for a fulfilling career where your contributions are valued and you can make a significant impact, consider joining Mac 5 Services. We offer a workplace where you will be appreciated and can thrive professionally.

Job Type: Full-time

Compensation: Competitive salary with opportunities for bonuses.

Benefits: Comprehensive benefits package including health, dental, vision, and retirement plans.

Schedule: Standard 8-hour shifts.

Experience Required: Minimum of 3 years in plumbing and management.

Work Location: In-person.



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