Pharmacy Customer Service Associate
2 weeks ago
Job Description:
As a Pharmacy Customer Service Associate at Walgreens, you will play a vital role in delivering exceptional customer experiences and providing top-notch service to our patients. This is an exciting opportunity to join a dynamic team and contribute to the success of our pharmacy operations.
Key Responsibilities:
- Customer Experience:
- Engage with customers and patients by greeting them and offering assistance with products and services.
- Resolve customer issues and answer questions to ensure a positive customer experience.
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- Operations:
- Provide customers with courteous, friendly, fast, and efficient service.
- Recommend items for sale to customers and suggest trade-up and/or companion items.
- Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
- Pharmacy Support:
- Assist pharmacists in scheduling and maintaining workflow.
- Process prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
- Verify medicine is correct and check for possible interactions.
Requirements:
- Must be fluent in reading, writing, and speaking English.
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer good math skills to fill prescriptions accurately.
- Prefer good computer skills.
- Prefer knowledge of store inventory control.
- Prefer PTCB certification.
About Walgreens:
Walgreens is a leading pharmacy-led, health and wellbeing enterprise with a presence in all 50 states and the District of Columbia. We offer a unique opportunity to excel in your career in a welcoming and inclusive environment.
Equal Opportunity Employer:
Walgreens is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records.
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